SFH Staff SACCO – Customer Satisfation Survey SFH STAFF SACCO - CUSTOMER SATISFACTION SURVEYDear Member, Thank you for giving us the opportunity to serve you better. We appreciate your membership and want to make sure we meet your expectations. Please give us a few minutes of your time and answer a few customer satisfaction survey questions below.Your Name (Optional)Phone Number (Optional)My Overall satisfaction with the Sacco wasVery SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedGenderMaleFemaleMy most preferred mode of communication to the Sacco during this periodCallsEmailWhatsAppSACCO officers respond to my concerns promptly.Strongly AgreeAgreeNeither Agree nor disagreeDisagreeStrongly DisagreeHow do you rate your access to information on your account?Extremely GoodGoodBadExtremely BadLoan application and submission forms has been effective.Strongly AgreeAgreeNeither Agree nor disagreeDisagreeStrongly DisagreeThe Sacco has kept me regularly informed using Info texts and social media.Strongly AgreeAgreeNeither Agree nor disagreeDisagreeStrongly DisagreeHow do you rate your satisfaction with the recent disbursement of dividends?Very satisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedWhat is your preferred mode of payments to/from SACCOMobile MoneyBank accountCashFlexi PayHave you ever gotten a loan from SACCO?YesNoIf yes, what was your experience?Very SatisfiedSatisfiedNeutralDisatisfied Very DissatisfiedIndicate any comments that you have towards us improving our service to you.