SFH Staff SACCO – Customer Satisfation Survey

Dear Member, Thank you for giving us the opportunity to serve you better. We appreciate your membership and want to make sure we meet your expectations. Please give us a few minutes of your time and answer a few customer satisfaction survey questions below.

Your Name (Optional)

Phone Number (Optional)

My Overall satisfaction with the Sacco was


My most preferred mode of communication to the Sacco during this period

SACCO officers respond to my concerns promptly.

How do you rate your access to information on your account?

Loan application and submission forms has been effective.

The Sacco has kept me regularly informed using Info texts and social media.

How do you rate your satisfaction with the recent disbursement of dividends?

What is your preferred mode of payments to/from SACCO

Have you ever gotten a loan from SACCO?

If yes, what was your experience?

Indicate any comments that you have towards us improving our service to you.

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